About

Nancy Su is a highly motivated IT Technician, who provides help desk support to top firms.

Previously, Nancy worked as a PC assembly technician where she was trained to assemble computers from base components to finished operational systems. Her keen eye for detail has earned her many praises from her supervisors.

Nancy attended Miami University where she majored in Mathematics and minored in Computer Science. However, she realized college was not what she wanted and looked into training programs. While looking online, she found Per Scholas, a nonprofit organization that provides tuition-free technology training to unemployed or underemployed adults for careers as IT professionals. With Per Scholas, Nancy was able to complete a rigorous 15 week course and earned her self a CompTIA A+ certification and a Google IT support certification.

In her free time, Nancy enjoys being involved in Esports, specifically League of Legends. She is a manager for an amateur team, supervising a team of players who participate in various tournaments. She is also a tournament organizer where she oversees hundreds of players.

Certifications

CompTIA A+ ce Certification

Issued by CompTIA

Earners of the CompTIA A+ certification are proven problem solvers who are able to perform critical IT support tasks including device configuration, data backup and recovery, and operating system configuration. CompTIA A+ certified professionals have demonstrated baseline security skills for IT support roles and are able to detect and remove malware, address privacy concerns, and troubleshoot core service challenges.

Google IT Support

Issued by Coursera

Those who earn the Google IT Support Professional Certificate have completed five-courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for entry-level roles in IT support. They are competent in foundational skills, including troubleshooting and customer service, networking, operating systems, system administration, and security.